Regal Pet Health - Terms and Conditions

Terms and Conditions

Welcome to Regal Pet Health. By using the Regal Pet Health website you confirm that you have read the terms and conditions regarding the conduct of parties accessing or using the Regal Pet Health website to trade and that you agree to be bound by these terms and conditions.

Please note that should you not agree to the terms and conditions stated below, you may not use the Regal Pet Health website. The site is managed in the Republic of South Africa and prmotes the sale of various branded product lines. Purchases made from the site are subjected to the terms and conditions of this agreement. By shopping or browsing on this site, you acknowledge that you have read, understood and agreed to bound by this Agreement, and other policies displayed on this site.

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Regal Competition Terms & Conditions

This competition is run by Nativa (Pty) Ltd (“Nativa”).
This competition is open to individuals who are permanent residents or citizens of South Africa, aged 18 years and older, with a valid South African ID document. This excludes Nativa employees, their advertising agencies, sales agents and their immediate families.
This competition is exclusive to the Republic of South Africa.
The competition commences on 10 February 2025 and closes on 17 March 2025 (both days inclusive).
You cannot enter the competition if you have won a prize from Nativa within the past 12 months i.e. 12 months prior to 10 February 2025.
To enter and stand a chance to win, entrants must comment on the competition Tiktok post with their funniest, most unforgettable pet story. The winners will be selected by the Regal Pet Health Brand Team at Nativa each week. Choosing the winners will be solely guided by the Brand Team’s discretion.
Winners will be notified via the Tiktok account used to enter the competition. Following three (3) unsuccessful attempts to make contact with a drawn winner, the prize will be awarded to the next eligible entrant drawn. Each entrant is obliged to enter the competition using a Tiktok account that is owned by and registered to that entrant. No person can use another person’s Tiktok account for competition entry purposes. This is to avoid fraud and possible litigation between the phone owner and the entrant.
Each entrant stands a chance to win 1 of 4 (four) weekly prizes worth R1 300 each in the form of a hamper containing Regal Pet Health products customised to the winner’s pet needs, along with a pet gift. The prize value includes courier fees.
A total of R5 200 in hampers will be given away over a period of 4 weeks.
A winner will be drawn every Monday for the duration of the competition. The first weekly prize winner will be drawn on 24 February 2025, the second weekly prize winner will be drawn on 3 March 2025, the third weekly prize winner will be drawn on 10 March 2025 and the final weekly winner will be drawn on 17 March 2025. Winners will be notified within 48 hours of the relevant draw, subject to verification. Winners’ prizes will be fulfilled within 10 working days of verification.
Prizes are not transferable and cannot be converted to cash.
With an entrant’s consent, Nativa and/or its agents may publish their photo and/or details in the media without payment or compensation.
Nativa reserves the right, at any time and at its sole discretion, to vary, suspend, postpone, withdraw or amend this competition, including prizes or any aspect thereof, for any reasons whatsoever, including in the event of any unforeseen circumstances or factors beyond its control and without notice.
Except as provided for in the Consumer Protection Act No. 68 of 2008 South Africa (“CPA”), the judges’ decision on all matters arising out of the competition will be final and binding, and no correspondence will be entered into.
By entering the competition and/or accepting the prize, entrants and winners hereby unconditionally and irrevocably indemnify and holds harmless Nativa, the organisers, their directors, employees, agents, suppliers and contractors from and against any actions, claims and/or liability for injury, loss or damage of any kind resulting in whole or in part, directly or indirectly from participation in the competition, acceptance of the prize, the use of any prize awarded and/or participation (or non-participation) in a prize-related activity, and/or attending a ceremonial prize handover, and acknowledge that Nativa shall not be liable for any of the aforementioned liability for injury, loss or damage of any kind, save in the event of Nativa’s gross negligence or wilful intent. This indemnity does not apply to any Regal Pet Health goods purchased by any entrants or winners.
Nativa will not be held liable for any entrant that provides incomplete or incorrect details and any technical glitches beyond its control.
All information relating to this competition and published on any promotional material shall form part of the terms and conditions of entry.
By entering the competition, entrants agree to abide by these terms and conditions.
Should any dispute arise in relation to the interpretation of these Competition terms and conditions, Nativa’s decision shall be final and no correspondence will be entered into.
All provisions of these terms and conditions shall be deemed to be qualified to the extent required in order to ensure compliance with the applicable provisions of the CPA and these terms and conditions must be interpreted and applied accordingly.
By entering the competition in accordance with its terms, you are entering a promotional competition for the purposes of the CPA and the promotional competition will be conducted in accordance with the same. Should you win a prize in the competition, you undertake to expeditiously do all things necessary to enable Nativa to comply with its obligations under the CPA.
By participating in this competition and in accordance with the Protection of Personal Information Act No. 4 of 2013, you consent to (i) the processing of your personal information by Nativa, any of their operators, commercial partners, agents and subcontractors (who may be outside South Africa) on the condition that they will keep such information confidential; (ii) the collection of your personal information from any other source to supplement the personal information which Nativa has about you; (iii) the retention of your personal information for as long as permitted for legal, regulatory, fraud prevention and marketing purposes, only for the purposes of this competition.
These terms and conditions constitute a legally binding agreement made between you and Nativa.
The competition shall be governed and interpreted in accordance with the laws of the Republic of South Africa.
For further information, please contact the Nativa Customer Tel Number: +27 860 628 482 or Customer Care e-mail: health@nativa.co.za

Terms of Use of The Regal Pet Health Website

The Regal Pet Health website may not be reproduced, duplicated, copied, sold, or otherwise exploited for any commercial purpose without the prior written consent of Regal Pet Health.

Disclaimer Of Warranties And Limitation Of Liability

By visiting the Regal Pet Health website site on the Internet you agree that using this service is entirely at your own risk. The site and its contents are provided on an “as is” basis and Regal Pet Health makes no representations or warranties of any kind.

The Information expressed and displayed on this site should not be regarded as the opinion of Regal Pet Health. Potential clients are encouraged to consult professional advice before taking any course of action related to information displayed on this site. To the full extent permissible by South African law. Regal Pet Health, its directors, employees, suppliers or service providers disclaims all representations including the accuracy of content or information, products or services.

Regal Pet Health does not guarantee that the services provided by the site will be uninterrupted or error free, or that the website, its servers or e-mails sent from Regal Pet Health are free from viruses.

Regal Pet Health, their directors, members, employers, employees and suppliers shall not be liable for any loss, damage or expense which may be suffered.

By accepting the terms and conditions you indemnify Regal Pet Health from any loss or damage suffered, including without limitation in respect of any claim or demand by any third party by reason of any act or omission on your part or that of any family member, agent or representative acting on your behalf in connection with transactions concluded.

Regal Pet Health’s liability whether in contract or delict arising from any breach of any obligation in terms of this Agreement, negligence or otherwise shall not exceed at any time more than the monetary value of the items purchased with regards to any dispute.

Applicable law

Regal Pet Health website and all communications and transactions concluded using the website, are governed by the laws of the Republic of South Africa.

Invitation to do business

The products which are displayed on the Regal Pet Health website is seen as an invitation to do business with Regal Pet Health. Transactions are only confirmed when the Regal Pet Health has accepted your transaction and the acceptance is communicated to you via email or telephone call.

The price of any products sold through Regal Pet Health including shipping costs shall be relayed to you at the time of your order. By visiting the Regal Pet Health website you agree that the terms and conditions will be applicable to all further transactions and website visits.

Cancelled orders and unwanted goods

You have 7 days the “day after” the day that the goods are received under the distance selling act from arrival of the goods to cancel your contract. The goods must be returned to us in the condition they were despatched, complete with all packaging and in a re saleable state. The goods remain YOUR responsibility until they are received and signed for by us.

Cancellation/Return of unwanted orders/items incur a 15% handling fee to cover processing/handling fees.

If an unwanted product is returned for exchange for a different product the customer will be charged or refunded any price difference plus return postage.

Electronic communications

When a user visits Regal Pet Health or sends e-mails to Regal Pet Health, you are consenting to communicating with us electronically. Regal Pet Health will communicate with you by e-mail.

User Information

When purchasing products, you are required to provide Regal Pet Health with complete and accurate information about yourself and you agree that the information provided to Regal Pet Health is correct. Purchasing from Regal Pet Health is restricted to persons over the age of 18. Any person not permitted to register as a purchaser but who does so, shall be guilty of committing fraud.

Free and Non-Free Email Accounts

Please note that without a valid/non free email address/account, you will not be able to purchase products displayed on the Regal Pet Health website with a credit card. Regal Pet Health will only accept payments via EFT or Direct deposit if a free email address is provided.

Our Rights

We reserve the right to: 1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or 2. Change these Conditions from time to time and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website. 3. We will use our reasonable endeavors to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control. Third Party Links

In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.

Monitoring

We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).

Updating of these Terms and Conditions

We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the User’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The User’s continued use of this Website following the posting of changes or updates will be considered notice of the User’s acceptance to abide by and be bound by these Terms and Conditions, including such changes or updates.

Consent

I understand that all the designs and trademarks are registered to Regal Pet Health and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by Regal Pet Health for any civil action or any legal action deemed necessary against me.